COVID-19 is placing stress on Canada’s public health system. Our clinic is starting to offer virtual care to make sure that we can continue to care for our patients safely and effectively. This means that we will be using video and audio technologies for some patient visits rather than asking all patients to come into our office. Some of these technologies are provided by the Province. Others have been provided by vendors like Google, or Apple to help make discussions with your care provider as easy as possible during these difficult times. Some health concerns can be addressed with virtual care alone, but in some cases, your doctor may ask you to visit a hospital or other health care facility if necessary, for a physical examination.
We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools are ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools. To help us keep your information safe and secure, you can:
• Understand that this method of communication is not secure in the same way as a private appointment in an exam room.
• Use a private computer/device (i.e., not an employer’s or third party’s computer/device) and a secure internet connection. For example, using a personal computer or tablet is more secure than at a library, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection.
You should also understand that virtual care is not a substitute for in-person communication or clinical examinations, where appropriate, or for attending the Emergency Department when needed (including for any urgent care that may be required).
If you are concerned about using video or audio tools for virtual care, you can ask our office to arrange for you to visit a different healthcare provider or other health care center where you can be seen in person. However, please note that visiting a health care provider in person comes with a higher risk of coming into contact with COVID-19 and the possibility of spreading the virus.
By providing your information, you agree to let us collect, use, or disclose your personal health information through video or audio communications (while following applicable privacy laws) in order to provide you with care. In particular, the following means of electronic communication may be used (identify all that apply): videoconferencing (including Skype, Facetime, etc.).
As we continue to monitor the coronavirus (COVID-19) situation, we wanted to reach out & share the precautions Franklin Medical Centre is taking to keep our clinic safe for you, our team & our community.
- We have always & will continue to disinfect high-traffic areas, including workstations between each patient & our washrooms regularly using hospital-grade disinfectants.
- If you have a prescheduled appointment, we will convert that to a phone appointment and one of our physicians will call you at the scheduled time.
- If it is necessary to see you in person the doctor will set up a time. Please ensure that we have your correct phone number.
- If you have travelled outside of Canada recently or may have had close contact with a person considered a likely or confirmed case of COVID-19, please advise the staff who will direct you appropriately.
- If you have a medical concern or condition please call and make an appointment as usual (it will be a phone appointment.)
- If you require refills, please call the clinic and a physician will call you back and send a fax to your pharmacy.
- COVID-19 is spread through contact, change how you greet one another. Instead of a handshake, a kiss or a hug — a friendly wave or elbow bump is less likely to expose you to respiratory viruses.
- Practice frequent hand hygiene and coughing and sneezing etiquette. Cough or sneeze into a tissue or the bend of your arm, not your hand. Dispose of any tissues you have used as soon as possible in a lined wastebasket and wash your hands afterwards.
- Phones will be answered from Monday to Friday from 9 AM to 4 PM
To learn more, visit the Health Canada page on Coronavirus (COVID-19) prevention.
— Dr. Takhar and Staff